Terms & Conditions

Work will only commence on your Cherished Piece once we have received your garment, order information (including sizing) and full payment.

Order and payment information will confirm your acceptance of these Terms and Conditions.

Payment

Full and cleared payment is required before the Cherished Piece is made.

Payment is accepted by any of the following means; Visa, Visa debit, Maestro, MasterCard, American Express.

Quotations

For customised pieces initial prices are subject to change if there are any errors, amendments or omissions in the information given at the time of the order.

Later changes to your instructions may require extra work and thus may incur additional charges.

Garment variations…

All of our finished products are unique and handmade, having been adapted from your Cherished Piece, hence it is possible that you may find very slight variations. It is our intention that these adaptions will not affect the overall design or look as selected from the web image.

For ages 4 years and up, one garment (instead of pieces) may not be large enough to transform without complimentary material being used. If preferred you can send in a second garment of your choice, along with your first garment, to compliment if there is a shortage of fabric. Otherwise you agree to the use of our complimentary material, which are carefully and sustainably sourced by our team.

In case of a fabric shortage…

Should your Cherished Piece be insufficient for your selected style we may, on rare occasions, complement your piece with sustainable, pre-loved material held on site. Our complementary fabrics will only be used in the case of a fabric shortage, unless specifically requested otherwise by yourself. These complimentary materials are sourced and selected by ourselves and as such will be of high quality and sustainable, pre-loved or organic thus maintaining our environmentally friendly ethos.

Don’t want complimentary fabrics?

That’s okay!

Should you wish to opt out of our complimentary fabrics please e-mail us immediately after placing the order. Once production has commenced there will be no option for you to change your mind.

If on the rare occasion there is not enough material in the Cherished Piece supplied to us to transform it into your selected product we will contact yourselves regarding your options. These options include changing the selected design or end product to another, returning your garment to you free of charge or for you to donate the garment to our upcycled ‘Alf-Phi’ range where we will donate £3 to a selected charity. Alternatively, a second garment can be sent in when possible though please note this may delay the production time of your garment as we await the second garments arrival.

What is Alf-Phi?

Alf-Phi is our own branded range created with high quality, sustainable fabrics sourced by Cherished Pieces and designed by our in-house team. Please visit our Alf- Phi range to view our one-of-a-kind, handmade, exclusive items.

Alf-Phi pieces are not made from your cherished garments but are created through upcycling high quality pre-loved garments or using organic/ recycled fabrics. These items are ‘off the hanger’ yet still bespoke and in line with our eco-friendly ethos.

Delivery to us (For Cherished Pieces only).

Pre-paid label.

Cherished Pieces will kindly send you a pre-paid postage label for you to send in your Cherished Piece to us. In order to do so it is essential that you include your e-mail address at the point of purchase. Cherished Pieces utilises the services of Royal Mail and the pre- paid label supplied will be for a small parcel so please ensure that you pack your Cherished Piece according to the size and weight specified:

Royal Mail Small Parcel Dimensions:

Max Weight- 2KG,

Max length- 45cm;

Max Width- 35cm;

Max Thickness/ Depth- 16cm

To deliver your Cherished Piece to us please pack your item, attach your pre- paid label (we will email this through to you following your order) and drop off at your local Royal Mail point. Ensure the label is printed and the parcel posted to us within 24 hours of receiving the postage label.

Please ensure that you obtain a proof of postage receipt from your Point of Contact when posting your item.

Delivery to you.

Following completion of your Cherished Piece/ Alf-Phi item we will despatch your item using a signed for postal service. All deliveries will require a signature ensuring that your parcel arrives safely to you. Postage Costs will be listed at the point of checkout.

Returns

Bespoke pieces…

Any of our bespoke, hand-made garments are non-refundable or exchangeable. With this in mind please take extra care when consulting our size guide thus ensuring that the selected size will be appropriate. Please consider, regarding size selection, our production time of 2-3 weeks (unless stated otherwise) and therefore choose the correct size for the time of receival and not at order placement.

If you are in any doubt, or need assistance, please do not hesitate to contact us.

Alf-Phi Pieces…

Any items purchased from our Alf-Phi Collection are returnable within 14 days upon of receipt or purchase for a full refund, excluding postage. As these garments are unique there is not an option for exchange however you may take a credit note/gift card if preferred.

All returned garments must, upon receipt, have the tags still attached with no signs of wear, washing or laundering. Wherever possible returns are to be sent back in the original packaging to prevent waste, unless the packaging is damaged. If upon inspection garments show signs of wear (etc.) or are missing tags, we may withhold the right to a refund.

Got a faulty garment?

In the unlikely event that one of our garments arrives to you with a fault please get in touch with us immediately via email at heretohelp@cherishedpieces.co.uk to discuss what actions you would like us to take. Please provide photographic evidence and we will get back to you with urgency.

We take considerable care upon making our garments as we understand their value to yourselves. To this end every garment is inspected by quality control prior to packaging and dispatch.

Sustainability

All our fabrics are sustainable – having been either reclaimed from deadstock, upcycled or organic. To uphold our status as a responsible company we strive to be 100% zero waste with all fabric. No fabric remnants, however small, are thrown away. All our products are made in-house by our team in Cheshire.

Fabrics and Materials

Cherished Pieces transforms customers cherished fabrics and reuses these upcycled materials to create timeless pieces. Cherished Pieces therefore accepts no responsibility for the quality or composition of the materials provided.

We do not take any responsibility for the care instructions and fabric content provided within the original label.

Good Brand Award 2020